Welcome to Aura Hospitality (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website www.aurahospitality.org (“Website”) and any services, bookings, or information offered through it. By accessing or using this Website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using the Website.

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1. Company Overview

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Aura Hospitality is a hospitality management company engaged in hotel operations, travel services, MICE (Meetings, Incentives, Conferences, and Exhibitions), and related hospitality activities. The Website provides information on our managed properties, services, and promotional offers.

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2. Acceptance of Terms

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By using our Website, booking accommodations, subscribing to newsletters, or engaging with our services, you acknowledge that:

• You are at least 18 years of age and legally competent to enter into a binding agreement.

• You have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

Aura Hospitality reserves the right to update, modify, or replace these Terms at any time without prior notice. The updated version will be posted on this page with a revised “Last Updated” date.

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3. Website Usage

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You agree to use the Website only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Website for any fraudulent, misleading, or unlawful activity.

• Attempt to gain unauthorized access to any part of the Website, server, or connected network.

• Use automated systems (e.g., bots, spiders) to collect data or interfere with the Website’s operation.

• Post or transmit any defamatory, obscene, abusive, or otherwise objectionable content.

Violation of these conditions may result in suspension or permanent restriction from the Website.

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4. Intellectual Property Rights\

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All content on this Website, including text, images, logos, graphics, videos, layout, and design, is the property of Aura Hospitality or its licensors.
You are not permitted to reproduce, distribute, modify, or republish any portion of the Website without written consent from Aura Hospitality.

Trademarks, trade names, and logos displayed on the Website are registered and unregistered marks owned or licensed by Aura Hospitality. Unauthorized use is strictly prohibited.

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5. Hotel Bookings and Reservations

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Bookings made through this Website or linked portals are subject to the following:

• All rates displayed are subject to change without prior notice.

• Reservation confirmations are issued only upon successful payment or deposit (as applicable).

• Cancellations, refunds, and no-show policies will be governed by the specific terms applicable to the respective hotel or resort.

• Aura Hospitality acts as a management company for multiple hotels; each property may have its own policies and conditions, which users must review before booking.

Aura Hospitality is not liable for any errors or discrepancies arising from third-party booking engines or intermediaries.

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6. Pricing and Payments

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• Prices are quoted in Indian Rupees (INR) unless otherwise stated.

• Taxes, levies, and service charges are applicable as per prevailing government regulations.

• Payment gateways are managed by authorized third-party providers. Aura Hospitality does not store or have access to your full payment information.

• By completing a transaction, you authorize us and our payment partners to process your payment in accordance with applicable banking norms.

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7. Third-Party Links and Services

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Our Website may contain links to third-party websites, booking engines, or affiliates.
Aura Hospitality does not control, endorse, or take responsibility for the content, accuracy, or practices of such external websites. Your use of third-party services is at your own risk and subject to their terms and conditions.

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8. Limitation of Liability

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To the maximum extent permitted by law:

• Aura Hospitality shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use the Website.

• We do not guarantee that the Website will operate uninterrupted, error-free, or free of viruses or other harmful components.

• Information displayed on the Website, including property details, images, and descriptions, are provided for general information and may vary slightly from actual conditions.

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9. Indemnification

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You agree to indemnify, defend, and hold harmless Aura Hospitality, its directors, officers, employees, affiliates, and agents from any claims, damages, liabilities, costs, or expenses (including legal fees) arising out of:

• Your misuse of the Website or services.

• Violation of these Terms.

• Infringement of any third-party rights, including intellectual property or privacy rights.

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10. Data Protection and Privacy

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Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and safeguard your personal data.
By using the Website, you consent to our data handling practices as described in the Privacy Policy.

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11. Cancellation and Refund Policy

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Each property or service managed under Aura Hospitality may have its own cancellation, amendment, and refund policies, displayed at the time of booking.
Refunds, if applicable, will be processed within a reasonable timeframe as per the individual hotel’s policy.

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12. Force Majeure

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Aura Hospitality shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, government restrictions, pandemics, or network failures.

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13. Governing Law and Jurisdiction

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These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Thiruvananthapuram, Kerala, India.

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14. Termination

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Aura Hospitality reserves the right to terminate or restrict your access to the Website at any time without prior notice if you violate these Terms or engage in conduct deemed inappropriate or unlawful.

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15. Contact Information

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For any queries, clarifications, or concerns regarding these Terms, please contact:

Aura Hospitality
Email: info@aurahospitality.org
Website: www.aurahospitality.org
Registered Office: Room No. 304, 2nd Floor, Samastha Jubilee Soudham, Melethampanoor, Trivandrum -695001

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16. Acknowledgment

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By accessing and using this Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.