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Privacy Policy

Effective Date: 5th January, 2025

Aura Hospitality is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our hotel booking services.

1. Information We Collect

When you use our site or book a stay, we may collect the following information:

a. Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Payment Details (credit/debit card information)

  • Government-issued ID (in some cases)

  • Booking Preferences (room type, check-in/check-out dates, special requests)

2. How We Use Your Information

We use your information to:

  • Process and confirm your hotel bookings

  • Manage guest check-in/check-out and other reservation services

  • Communicate with you regarding your booking

  • Send promotional offers and marketing communications

  • Improve website functionality and customer service

  • Meet legal, regulatory, and auditing obligations

3. Sharing Your Information

We may share your information with:

  • Payment Processors – for secure transaction handling

  • Trusted Partners – when required to complete your booking

  • Government Authorities – when required by law

  • IT & Marketing Providers – who assist in operating our website and services

We will never sell your personal information to third parties.

4. Data Retention

We retain your information for as long as necessary to:

  • Fulfill bookings

  • Provide services

  • Comply with legal obligations

  • Improve our offerings

5. Your Rights

Depending on your location, you may have the right to:

  • Access and correct your data

  • Delete your data

  • Restrict or object to processing

  • Withdraw consent

  • File a complaint with a regulatory authority

To exercise these rights, please email us at: [Insert Mail ID]

6. Data Security

We implement industry-standard measures such as:

  • Encryption technologies

  • Secure payment gateways

  • Access controls

These ensure your data is protected from unauthorized access, misuse, or disclosure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

8. Contact Us

If you have any questions or concerns regarding your personal data, please contact us:

📧 Email: info@aurahospitality.org

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